F.A.Q.
What is Flyder Elevate?
Elevate is one app for three jobs most teams buy separately: a help desk for customer support tickets, project management for the work, and time tracking and invoicing to get paid for it. Because they share one system, a customer request can become a task, the time spent on it can go onto an invoice, and your client can pay that invoice online, all without copying anything between tools.
How much does Elevate cost?
Elevate costs $10 per seat per month. Every seat gets every feature: ticketing, project management, time tracking and invoicing. There is no setup fee, and every new account starts with a 14-day free trial.
Are there different plans or paid add-ons?
No. There is one plan and it includes everything. You never pay extra to unlock a feature, and new features are included when they ship.
Who counts as a seat?
A seat is a member of your own team who works in Elevate, such as a support agent, project manager or admin. Customers who send tickets, use your help center or sign in to your customer portal do not count as seats.
Are there limits on tickets, emails, AI or storage?
No. Elevate does not cap how many tickets you handle, emails you send, AI replies you draft or files you store. The one safeguard is for email deliverability: if an account’s emails bounce or get marked as spam at unusually high rates, we pause its sending until we have reviewed it.
Do I have to use the help desk, projects and invoicing all at once?
No. Turn on the parts you need and switch the others on when you are ready. The price is the same either way, so there is nothing to upgrade later.
Is Elevate a good Zendesk alternative?
Yes. Elevate covers what most teams use Zendesk for, including a shared ticket inbox, a help center, automations, SLAs, macros, customer satisfaction surveys and AI replies, and it adds project management, time tracking and invoicing for the same $10 per seat.
Can I import my data from Zendesk?
Yes. Elevate copies your companies, people, every ticket with its full conversation and attachments, macros, views, triggers, automations, SLA policies, business hours, forms and your help center. You can run the import as many times as you like, and it never emails your customers.
Can I move my projects from Jira, Asana or other tools?
Yes. Elevate imports projects and tasks from Jira, Linear, Asana, ClickUp or a CSV file, and wiki pages from Confluence and Notion.
Can I bring my time tracking history from Harvest, Toggl or Clockify?
Yes. Elevate imports time entries from Harvest, Toggl and Clockify, or from a CSV, so your reports and billing history carry over.
How does invoicing work in Elevate?
Pick a client and a date range, and Elevate builds the invoice from the billable hours and expenses that have not been billed yet. You can also send estimates, schedule recurring invoices, manage retainers and issue credit notes.
How do my clients pay their invoices?
Clients open the invoice from their email and pay by card through Stripe. The payment is recorded on the invoice automatically, so nobody has to mark it paid by hand.
Does Elevate work with QuickBooks?
Yes. Invoices, credit notes and payments sync to QuickBooks Online, and payments you record in QuickBooks come back and settle the invoice in Elevate.
Can I send support replies from my own email address?
Yes. Connect your Gmail or Microsoft 365 mailbox, or a sending service such as Postmark or SparkPost, and replies go out from your own address. Customer replies thread back onto the right ticket automatically.
Can my help center use my own domain?
Yes. Each brand’s help center and customer sign-in can run on your own domain, such as help.yourcompany.com, with your own name and logo.
What can the AI in Elevate do?
AI drafts replies using your help articles and past tickets, summarizes long conversations and suggests a priority and tags for new tickets. It only reads your own account’s data, and nothing it writes reaches a customer until a person reviews it and clicks Send.
Does Elevate have live chat and team chat?
Yes. Your team can message each other privately inside Elevate. Live chat with website visitors works through Flyder Engage or Slack, and any chat can be turned into a ticket in one click.
Is there a desktop app for time tracking?
Yes. The Elevate Time app runs on Mac, Windows and Linux and sits in your menu bar or system tray, so starting a timer takes one click. Its optional autotracker keeps everything it records on your own computer.
Can my clients see how their projects are going?
Yes. Invite clients as guests who see only the parts of a project you choose, or publish a board or roadmap to a public link with an optional password. Customers can also follow their own requests in the customer portal.
Is my data secure in Elevate?
Each company’s data is kept separate from every other company’s at the database level. Attachments are scanned for malware before anyone can open them, staff sign in with single sign-on, and suspicious or spoofed emails are held for review instead of reaching your inbox.
Does Elevate have an API?
Yes. Elevate has a full REST API, the same one its own screens use, along with webhooks and integrations for Slack, GitHub, GitLab, Sentry, PagerDuty and more.
How do I get started with Elevate?
Start a 14-day free trial from the Elevate page, or contact the Flyder team and we will help you set up your account and move your existing data across.