F.A.Q.
What is Flyder Engage?
Engage is an AI chat assistant for your website. It answers visitor questions from your own content, walks people through calculations and forms, and hands the conversation to your team in Flyder Elevate, as a live chat or a ticket, when a person is needed.
How does Engage know the answers to my customers’ questions?
You upload your documents, policies and help articles, and Engage answers from that content. If your site runs on WordPress or Drupal, the plugin keeps the assistant’s knowledge in sync with your pages automatically.
What happens when the assistant doesn’t know an answer?
It says so instead of making something up. Visitors can then ask to talk to a person, and Engage hands the conversation to your team or files a ticket with the full transcript.
What file types can I upload?
Common document types, including PDF, Word, Markdown and plain text files. You can also push content from your own systems through the Knowledge API.
How do I add Engage to my website?
Paste one line of code into your site and a chat button appears in the corner. WordPress and Drupal sites can use the Engage plugin instead, which also lets you choose which pages show the chat.
Does Engage work with WordPress and Drupal?
Yes. The plugins add the chat widget to your site and sync your pages and posts into the assistant’s knowledge on a schedule you set, so new content is picked up automatically.
Can Engage hand a conversation to a real person?
Yes. When a visitor asks for a person, the conversation goes to Flyder Elevate’s live chat queue, where an agent picks it up and replies in real time. Visitors can send files, and the assistant takes over again when the conversation is finished. Engage can also hand off to Slack.
How does Engage work with Flyder Elevate?
Engage and Elevate are built to work together. Live chats hand off to Elevate agents, conversations that need follow-up become Elevate tickets with the full transcript, and Elevate’s AI can draft replies from the same knowledge your assistant uses. You can switch Elevate on from your Engage dashboard. Zendesk is supported too.
What happens when my team is offline?
You can set business hours and holidays for each handoff route. Outside those hours, a request for a person becomes a ticket instead of waiting in an empty chat.
Can Engage do calculations or collect information?
Yes. Guided workflows ask for each detail one at a time and work out the answer, such as a mortgage estimate or a retirement contribution. You can build them in the dashboard without code, and an in-chat form collects contact details in one step.
Can I change how the chat widget looks?
Yes. Set your own title, greeting, accent color and logo, choose whether the chat starts open or minimized, and add suggested question buttons for common topics.
Which AI models does Engage use?
Engage comes ready to use with a model we provide. You can also connect your own OpenAI, Anthropic or Google account, and your provider keys are stored encrypted.
How does the assistant get better over time?
Visitors rate replies with a thumbs up or down. Your team reviews them and approves good and bad examples with a short explanation, and the assistant uses those examples to improve its answers without any model retraining.
Can I see what visitors are asking?
Yes. Every conversation is saved and readable in the dashboard, so you can see what people ask, how the assistant answered and where your content has gaps.
Can I run more than one assistant?
Yes. Create a separate assistant for each website, product or department, each with its own content, look and handoff rules, all from one account.
How much does Engage cost?
Engage is free for up to 100 messages a month. Pro is $200 a month, or $2,000 a year, for up to 5,000 messages a month, and custom plans cover bigger needs. The Usage page in your dashboard shows how many messages you have used this month.
What happens if I reach my monthly message limit?
The assistant stops answering new messages until the next month begins. The Usage page shows how close you are, and the Flyder team can move you to a larger plan at any time.
Is my data secure with Engage?
Each organization’s content and conversations are kept separate from every other’s. API keys are stored hashed, your AI provider keys are encrypted, sensitive settings are limited to owners and admins, and rate limits protect your assistant from abuse.
Does Engage have an API?
Yes. The Chat API lets you build your own chat interface on the same engine the widget uses, and the Knowledge API lets you push content into your assistant from any system.
How do I get started with Engage?
Start free from the Engage page to create your organization and first assistant, or contact the Flyder team and we’ll help you set it up.