Most teams pay for a help desk, a project tool, and time tracking and invoicing software, then spend hours copying information between them. Elevate is all three in one product. A customer email becomes a ticket, the ticket becomes a task, the time your team logs goes onto an invoice, and your client pays it online.
A customer request becomes a ticket, and one click turns that ticket into a project task that stays linked to it. Time logged on either one bills to the right client automatically, so the work you do shows up on the invoice without anyone retyping it.
Emails, web forms and chats all arrive as tickets in one inbox. Assign them, leave internal notes customers never see, merge duplicates and reply without leaving the page. Saved views give each person their own queue.
See the same tasks as a list, board, calendar, timeline or spreadsheet and switch with one click. Change a status, assignee or due date right where you see it, and save filtered views so everyone finds their work fast.
Start a timer from any ticket or task, or fill in a weekly timesheet. Submit the week for approval, and approved weeks lock so the hours can’t quietly change after the fact.
Pick a client and a date range and Elevate builds the invoice from billable hours and expenses, receipts included. It lists anything it left out and why, so nothing goes missing between the timesheet and the bill.
Connect Claude, Claude Cowork, Codex or any assistant that supports MCP, and it can read and update tickets, create and link tasks, add internal notes and log time for you. It can draft a reply, but nothing reaches a customer until a person reviews it and clicks Send.
AI drafts a reply from your help articles and past tickets, sums up long threads and suggests a priority for new tickets. Saved replies handle the questions you answer every day. Nothing reaches a customer until a person clicks Send.
Import from Zendesk, Jira, Linear, Asana, ClickUp, Confluence, Notion, Harvest, Toggl, Clockify or a CSV, and keep your history. Invoices sync to QuickBooks Online, and Slack, GitHub, GitLab, Sentry, the API and webhooks connect the rest.
Your help desk, project tool and invoicing software can all be one product. Every seat gets every feature from the first day, with no tiers to pick and nothing held back. We’ll help you bring your existing data with you and get your team running quickly.
