Engage puts a chat assistant on your website that answers visitor questions from your own documents, day or night. It walks people through calculations and forms, and when someone needs a person it hands the conversation straight to your team in Flyder Elevate, as a live chat or a ticket with the full transcript. Want to see it first? The chat button in the corner of this page is Engage.
Upload your documents, policies and help articles, and the assistant answers visitor questions from them in plain language. Answers stream in as they are written, and when something isn’t covered the assistant says so instead of guessing.
Paste one script tag and a chat button appears on your site. Match it to your brand with your own title, greeting, colors and logo, and it never clashes with your site’s styles.
When a visitor asks for a person, the conversation lands in Flyder Elevate’s live chat queue right away. An agent picks it up from their Elevate screen and replies in real time, and the visitor never has to leave your website. Engage can hand off to Slack too.
When nobody is available, the conversation becomes a ticket in Flyder Elevate with the full transcript and the visitor’s contact details, so your team follows up without asking anyone to repeat themselves. Zendesk is supported as well.
Visitors rate replies with a thumbs up or down. Your team reviews them, notes what made an answer good or bad, and the assistant uses those examples to answer better, with no model retraining.
Install the plugin and your site’s pages and posts flow into the assistant’s knowledge automatically, on a schedule you set. Choose exactly which pages show the chat widget.
For questions that need numbers, like a mortgage estimate or a retirement contribution, the assistant asks for each detail one at a time and works out the answer. Build these workflows in the dashboard without code, and keep rates and limits current from a settings page.
Start on the model we provide, or connect your own OpenAI, Anthropic or Google account. Your provider keys are encrypted and never sent to a browser.
Upload your content, add one line of code, and your visitors get accurate answers at any hour. Engage hands the hard questions to your team in Flyder Elevate, learns from the answers people rate, and keeps every conversation in one place. We’ll help you get it set up.
