Services

Tickets with their full conversations and attachments, customers and companies, help center articles, macros and automations, projects and tasks, and your time tracking history.

We plan the move with you, run a test import you can review, then bring everything across. Your customers are never emailed during a migration, and an import can be run again to pick up anything that changed.

Zendesk, Jira, Linear, Asana, ClickUp, Confluence, Notion, Harvest, Toggl and Clockify, or any system that can export to a CSV file.

Guided conversations with logic behind them, such as eligibility checks, quotes and estimates, intake questionnaires and calculations that ask a follow-up question only when an earlier answer calls for it.

We map the process with you, code and test the workflow, then switch it on for your assistant. Your team can still change its name, description, trigger phrases and instructions from the dashboard without touching code.

Workflows use your own rates, limits and reference tables, which your team keeps current from the Engage dashboard, so answers stay accurate without waiting on us.

We map a process your team repeats, build it in your Harness account, test it against your own real examples, and hand it over working, so nobody is left staring at a blank canvas.

When your data lives somewhere Harness can’t reach yet, such as an internal database, an older CRM or a shared drive, we code the connection through the API or an MCP server so your workflows can read and update it.

We prepare your documents for RAG and PageIndex search and check the answers are accurate, build workflows and chatbots into your own apps through the API, and train your team to build and improve workflows themselves.